Welcome to the designer luggage outlet FAQ page! Below you will find answers to some of the most common questions about our products, shipping, returns, and more. If you can’t find the information you’re looking for, please feel free to contact our customer service team at support@designerluggageoutlet.com or call +1 201-680-0490.
1. Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also pay using PayPal.
Q: How can I change or cancel my order?
A: To change or cancel your order, please contact us immediately at support@designerluggageoutlet.com. If your order has not yet been shipped, we will be able to process your request. If it has already been shipped, you may need to follow our return process once you receive the item.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or directly with the carrier.
2. Shipping
Q: What are the shipping costs?
A: We offer free shipping on all orders within the United States and the United Arab Emirates.
Q: How long will it take to receive my order?
A: Delivery typically takes 7 to 15 business days (Monday to Friday), depending on the destination. Please also consider our order processing time of 1 to 3 business days.
Q: Do you ship internationally?
A: Currently, we ship to the United States and the United Arab Emirates only.
Q: Can I ship to a P.O. Box or APO/FPO address?
A: Unfortunately, we do not ship to P.O. Boxes, APO, or FPO addresses at this time.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be in their original condition, unused, and in the original packaging. For more details, please refer to our Return & Refund Policy
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support at support@designerluggageoutlet.com with your order number and reason for the return. Our team will guide you through the process.
Q: Who pays for return shipping?
A: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed within 7 business days.
4. Products
Q: What types of bags and luggage do you offer?
A: designer luggage outlet specializes in a wide range of premium bags and luggage, including travel suitcases, backpacks, duffle bags, and more. All our products are designed for durability, style, and functionality.
Q: How can I care for my designer luggage outlet bag or luggage?
A: Please refer to our Care & Instruction Guide for tips on how to keep your designer luggage outlet products in the best condition.
Q: Are your products covered by a warranty?
A: Yes, our products come with a limited warranty against manufacturing defects. For more details, please contact our customer service team.
5. Account & Support
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your address for faster checkouts, and receive exclusive updates.
Q: How can I contact customer support?
A: You can reach our customer service team by email at support@designerluggageoutletcom or by phone at +1 201-680-0490. Our team is available Monday to Friday, 9:00 AM – 6:00 PM EST.